Refund and Returns Policy

Refund and Returns Policy

At ccismoke.com, we strive to ensure customer satisfaction with every purchase. Please read our cancellation and return policy carefully before placing an order.

  1. ORDER CANCELLATION
    We accept order cancellations before the product is shipped or dispatched.
  • If your cancellation request is received prior to order shipment, you will receive a 100% full refund to your original payment method.
  • Once the package has been handed over to the shipping carrier, the order CANNOT be canceled. You may apply for a return after receiving the package in accordance with our return terms below.
  1. RETURNS & ELIGIBILITY (14-DAY WINDOW)
    Due to safety and legal regulations regarding tobacco products, strict conditions apply for returned merchandise:
  • Return Window: Customers have the right to request a return within 14 days from the date of package delivery.
  • Product Condition: To be eligible for a return, item(s) must be unopened, unused, factory-sealed, and in the exact original condition and packaging as received.
  • Proof of Purchase: A receipt or valid order number is required to process any return request.

*Important Note: Opened or partially used tobacco products cannot be returned under any circumstances due to health, hygiene, and safety laws.

  1. ADULT SIGNATURE & UNCLAIMED SHIPMENTS
    All orders require an Adult Signature (21+) upon delivery. If a package is returned to our warehouse because no eligible adult was available to sign or because delivery was refused, original shipping costs will be deducted from your refund.
  2. REFUND PROCESS
    Once your returned item is received at our facility and inspected:
  • We will send you an email notification confirming receipt of the returned item and approval/rejection of your refund.
  • If approved, your refund will be processed immediately, and a credit will automatically be applied to your original credit card or payment method within 3 to 7 business days.
  1. SHIPPING FEES & RESTOCKING
  • Customers will only be charged once at most for shipping costs (this includes returns).
  • No restocking fee will be charged to consumers for the return of an eligible product.
  1. LATE OR MISSING REFUNDS
    If you have not received a refund yet:
  2. Re-check your bank account or card balance.
  3. Contact your credit card company or bank, as processing times vary (typically 3–5 business days).
  4. If you have completed these steps and still have not received your refund, please reach out to us at chende765@gmail.com.
  5. HOW TO INITIATE A RETURN
    Please DO NOT send your purchase back to the manufacturer or address on the shipping box without contacting us first.

To get the correct return warehouse address and instructions, please contact our Customer Service team:
Email: chende765@gmail.com
Website: ccismoke.com