Shipping policy

OVERVIEW

Thank you for visiting and shopping at ccismoke.com. The following terms and conditions constitute our US Domestic Shipping Policy.

  1. SHIPMENT PROCESSING TIME
    All orders are shipped directly from our warehouses located within the United States.

Orders are typically processed within 1 to 2 business days (excluding weekends and holidays). You will receive an order confirmation email immediately upon purchase, followed by a tracking notification once your package has been dispatched.

  1. DOMESTIC SHIPPING RATES & ESTIMATED DELIVERY
    Shipping charges for your order will be calculated and displayed at checkout.
  • Standard Domestic Shipping: Estimated 3 – 7 business days.
  • Express Domestic Shipping: Estimated 1 – 3 business days (where available).

*Note: Delivery times are estimates provided by shipping carriers. Occasional carrier delays may occur during peak holidays or severe weather events.

  1. ADULT SIGNATURE REQUIRED (21+)
    In compliance with US federal and state regulations regarding the sale and delivery of tobacco products, ALL shipments require an Adult Signature (21 years or older) with valid government-issued photo ID upon delivery.

It is the customer’s responsibility to ensure an adult (21+) is available at the delivery address to sign for the package. If a shipment is returned to us due to an inability to obtain an adult signature, original shipping fees are non-refundable.

  1. STATE RESTRICTIONS & LOCAL LAWS
    Customers are responsible for ensuring that purchasing and receiving tobacco products complies with their specific state and local laws. We reserve the right to cancel orders originating from or destined to jurisdictions where local regulations prohibit the online sale or delivery of specific tobacco items.
  2. ORDER TRACKING
    Once your order has shipped, you will receive a Confirmation Email containing your package tracking number. Tracking information will typically update within 24 hours of package pickup by the carrier.
  3. DAMAGED OR MISSING PACKAGES
    If your order arrives damaged or is lost in transit by the courier, please contact our support team immediately so we can assist you in filing a claim with the carrier and arranging a replacement or resolution. Please retain all packaging materials for verification.
  4. CONTACT US
    If you have any questions regarding your shipment, please reach out to our support team:

Email: chende765@gmail.com
Website: ccismoke.com